Annual Report

The Annual Report is important to inform on the organisations progress during that year.  It outlines how the organisation is progressing in relation to the corporate objectives.

The BSO Annual Report 2017-18 is now available to view.   Annual Report 2017-18

The Annual Quality Report has been developed to highlight BSO achievements with regard to quality excellence and continuous improvement during the year 2017-18.

The BSO Annual Quality Report 2017-18 is now available to view. Annual Quality Report 2017-18

The BSO Annual Quality Report 2021-22 is now available to view. Annual Quality Report 2021-22

Contents

• Annual Report
• BSO Business Matters
• Corporate Strategy
• Customer Relationship Strategy
• Customer Survey Information
• Risk Management
• BSO Service Catalogue