Customer Relationship Strategy

The Customer Relationship Strategy sets out how the BSO is to become an even more customer-focused organisation and to drive customer satisfaction and to outline how we will do so.

The BSO as an organisation is committed to strengthening its direction of travel which places the customer at the heart of what we do.  The committment will lead us to develop processes to ensure that the customer's needs and wants are a driver for change. 

Click on the link to view BSO Customer Relationship Strategy

Contents

• Annual Report
• BSO Business Matters
• Corporate Strategy
• Customer Relationship Strategy
• Customer Survey Information
• Risk Management
• BSO Service Catalogue