BSO is in the process of transitioning from this website to its new domain: Please familiarise yourself with the new website and the navigation, please mark it in your web favourites. Our colleagues are currently beta testing their service areas and updating appropriate information.

On Monday 16th October all traffic will be permanently redirected to the new website. This site will no longer be available. If you have any questions or need help, please email:

FPS Pharmaceutical Services


BSO Communications (General Information & Circulars)

BSO Communications (Drug Alerts)

Serious Shortage Protocols ( SSP's )

Shortages Information

2D Barcode Scanners Evaluation Report

Early Alert System Circular

Letter to Practices re Early Alert System


Our Role

FPS Pharmaceutical Services are responsible for the payment of community pharmacy practitioners, and the maintenance of the statutory Pharmaceutical List.

A wide range of information is also provided to the Health and Social Care Board, the professional advisors and the Department of Health, Social Services and Public Safety.


           Prescription Processing Contact Changes

Over the coming weeks the Prescription Processing general numbers 02895 360333 and 02895 363968 will be stood down and contact with the following Prescription Processing departments will be only via direct dial or email. A list of the departments and contacts are as follows. These measures will be in place for at least the month of May 2020 and will be reviewed constantly. You will be notified once the general number is operational again. 




Items allowed/disallowed, Broken Bulk Out of Pockets and Returns

02895 363561

02895 363556

02895 363701

02895 363557

02895 363558

02895 363928

02895 363560

02895 363551

Oxygen and Pre-Registration Queries


Submission of Scripts


02895 363677


Paid Item Queries


Drug Tariff and Margin Survey



02895 363562

02895 363563


Professional Advice


02895 363703

Pharmaceutical Payment Manager 


02895 363548

Pharmaceutical Service Manager


02895 363846

Ordering Stationery 






Please click on the links below for guidance on submitting queries to BSO and the Template to be completed and returned to    

Contractor Queries for Submission to BSO (MPS 2432)

Template for Contractor Queries for Submission to BSO




Patients can click here to request a new medical card from BSO or update their personal details with our medical department.