Contact Us

Dental Payments

HSC Business Services Organisation

2 Franklin Street

Belfast

Co. Antrim

BT2 8DQ

Via Telephone: (028) 9536 0333

  • Then select Option 2 (FPS Dental)
  • Then choose the related area from the below options:
    • 1 - Prior Approval Queries
    • 2 - Treatment & Refund Queries
    • 3 - EDI Queries
    • 4 - Finance Queries
    • 5 - Registrations Queries
    • 6 - Dental Portal / Connectivity Queries

Via Email: dental.BSO@hscni.net

 

Health Service Complaints

If you have a complaint about Health Service dental treatment, it should (when possible) be raised directly as soon as possible with the dentist who provided the treatment to facilitate a rapid resolution. If you are not satisfied with the outcome of your complaint, or would prefer to report it directly to someone not inolved with the dentist concerned, you can report it to the Health and Social Care Board.

 

To make a written complaint about Health Service dental treatment

Please address complaints to:

The Complaints Officer

HSCB + Name of appropriate Board Area Office (Northern / Southern / Eastern / Western)

12 - 22 Linenhall Street

Belfast

BT2 8BS

 

To complain via e-mail about Health Service dental treatment

Please address e-mail complaints to complaints.hscb@hscni.net .

 

To complain on the telephone about Health Service dental treatment

Please contact the HSCB Complaints line on 028 9536 3893.

 

For more information on making a complaint about Health Service dental treatment

Please click here to visit the HSCB Complaints website for more information on how to make a complaint.

 

 

 

Private Dental Treatment

If you have a complaint in relation to private dental treatment, you can report it to the Dental Complaints Service.

 

To make a written complaint about private dental treatment

The Dental Complaints Service

Stephenson House

2 Cherry Orchard Road

Cryodon

CR0 6BA

 

To complain on the telephone about private dental treatment

Please contact the Dental Complaints Service on 020 8253 0800.

 

For more information on making a complaint about private dental treatment

Please click here to view the Dental Complaints Service website.