Complaints
Health Service Complaints
A patient information leaflet is available HERE
If you have a complaint about Health Service dental treatment, it should (when possible) be raised directly as soon as possible with the dentist who provided the treatment to facilitate a rapid resolution. If you are not satisfied with the outcome of your complaint, or would prefer to report it directly to someone not involved with the dentist concerned, you can report it to the Strategic Planning and Performance Group.
To make a written complaint about Health Service dental treatment
Please address complaints to:
The Complaints Officer
SPPG + Name of appropriate Board Area Office (Northern / Southern / Eastern / Western)
12 - 22 Linenhall Street
Belfast
BT2 8BS
To complain via e-mail about Health Service dental treatment
Please address e-mail complaints to complaints.SPPG@hscni.net
To complain on the telephone about Health Service dental treatment
Please contact the SPPG Complaints line on 028 9536 3893
Private Dental Treatment
If you have a complaint in relation to private dental treatment, you can report it to the Dental Complaints Service.
To make a written complaint about private dental treatment
The Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
To complain on the telephone about private dental treatment
Please contact the Dental Complaints Service on 020 8253 0800
For more information on making a complaint about private dental treatment, or to submit a complaint form online please visit