Complaints
Health Service Complaints
If you have a complaint about Health Service ophthalmic treatment, it should (when possible) be raised directly as soon as possible with the optician who provided the treatment to facilitate a rapid resolution. If you are not satisfied with the outcome of your complaint, or would prefer to report it directly to someone not involved with the optician concerned, you can report it to the Health and Social Care Board.
To make a written complaint about Health Service ophthalmic treatment Please address complaints to: The Complaints Officer HSCB + Name of appropriate Board Area Office (Northern / Southern / Eastern / Western) 12 - 22 Linenhall Street Belfast BT2 8BS
To complain via e-mail about Health Service ophthalmic treatment Please address e-mail complaints to complaints.hscb@hscni.net .
To complain on the telephone about Health Service ophthalmic treatment Please contact the HSCB Complaints line on 028 9536 3893.
For more information on making a complaint about Health Service ophthalmic treatment Please click here to visit the HSCB Complaints website for more information on how to make a complaint.
Private Ophthalmic Treatment If you have a complaint in relation to private ophthalmic treatment, you can report it to the Optical Consumer Complaints Service. To make a written complaint about private ophthalmic treatment Optical Consumer Complaints Service PO Box 219 Petersfield GU32 9BY To complain on the telephone about private dental treatment Please contact the Optical Consumer Complaints Service on 0844 800 5071.
For more information on making a complaint about private dental treatment Please click here to view the Optical Consumer Complaints Service website.