Complaints

Health Service Complaints

If you have a complaint about Health Service ophthalmic treatment, it should (when possible) be raised directly as soon as possible with the optician who provided the treatment to facilitate a rapid resolution. If you are not satisfied with the outcome of your complaint, or would prefer to report it directly to someone not involved with the optician concerned, you can report it to the Health and Social Care Board.

To make a written complaint about Health Service ophthalmic treatment

Please address complaints to:

The Complaints Officer

HSCB + Name of appropriate Board Area Office (Northern / Southern / Eastern / Western)

12 - 22 Linenhall Street

Belfast

BT2 8BS

To complain via e-mail about Health Service ophthalmic treatment

Please address e-mail complaints to complaints.hscb@hscni.net .

To complain on the telephone about Health Service ophthalmic treatment

Please contact the HSCB Complaints line on 028 9536 3893.

For more information on making a complaint about Health Service ophthalmic treatment

Please click here to visit the HSCB Complaints website for more information on how to make a complaint.

 

 


 

Private Ophthalmic Treatment

If you have a complaint in relation to private ophthalmic treatment, you can report it to the Optical Consumer Complaints Service.

 

To make a written complaint about private ophthalmic treatment

Optical Consumer Complaints Service

PO Box 219

Petersfield

GU32 9BY

 

To complain on the telephone about private dental treatment

Please contact the Optical Consumer Complaints Service on 0844 800 5071.

For more information on making a complaint about private dental treatment

Please click here to view the Optical Consumer Complaints Service website.