Troubleshooting & Minimum Device Specification

Minimum device requirements to access the BSO Optometry Portal

All users please note, to access the portal your device (PC, Laptop or Tablet) must fulfil three requirements:


1. Operating System

Must use a Windows operating system with all available Windows Updates installed. These versions are currently accepted:

  • Windows 10
  • Windows 11

Please contact your own IT support for more information in relation to unsupported Operating Systems (such as Windows XP, Vista, 7, 8.0 and 8.1) and advice on upgrading to the latest supported Operating Systems.


2. Web Browser

Microsoft's official retirement of Internet Explorer on 15-June-22 and then a security patch release on 14-February-23 that permanently disabled the browser, results in Microsoft Edge being the only officially supported browser.

All other 3rd party browsers (Google Chrome, Mozilla and Safari etc.) are currently unsupported and Portal-based applications may not function correctly if used).

Note: This only applies to independent practices, the larger corporate organisations utilise a different connectivity method with unique requirements.


3. Antivirus Program

An active and fully up-to-date antivirus program that has been approved by OPSWAT for use with the BSO F5 VPN application. 

A list of all currently supported Antivirus packages can be found by clicking HERE (Updated: May 2023)


Additional Software Requirements

Clinical Communications Gateway (CCG) eReferral Installer

Users are advised to download this file only at the direction of the eBusiness Team and not under any other circumstances. Users accept all responsibility and risk for downloading and installing this software.

CCG installer